1.Can I visit the headquarters/production facility of Yashe Holding Group? How can I visit/arrange an appointment?

Of course, you can contact your account manager in advance, call our customer service hotline at +86 166 166 06948, +86 20 39002585

Or email us at info@yardstent.com to schedule a visit. Visits are only available Monday to Friday, 9:00 AM to 5:00 PM.

2.Can you provide me with prices and a price list?

If you provide us with detailed information including the project details and location

And let us know the specific products you are interested in, we will provide a quotation for the corresponding products.

3.Can you send me product brochures/material samples?

Yes. Please provide your specific delivery information (address, contact person, phone number), and we will mail you a paper brochure or material samples. 

You can also contact your account manager to receive an electronic brochure/material images immediately.

4.How much is your shipping cost?

Shipping costs vary depending on the quantity, the product itself, and the installation location. 

For different overseas countries/regions, we require the specific port of arrival and the door’s detailed address with postal code. 

Only after you provide us with the exact location of your country/region can we confirm and provide you with the specific shipping costs.

5.How much is your installation fee?

The installation fee varies depending on the customer’s selected installation method.

If the customer installs the product themselves according to the installation instructions/video, there is no installation fee. 

If the customer chooses to have our professional team perform on-site installation or assign a technician to guide the local construction team on-siteThe installation fee will vary depending on the number of products and the installation location. 

The specific installation fee must be negotiated based on the actual situation.

6.As an individual customer, can I purchase individual products?

Yes, we support single product purchases.

7.What installation licenses do your products require?

The installation permits required for our products vary by country/region. For more information.

Please call our service hotline at +86 166 166 06948 or +86 20 39002585, or email us at info@yardstent.com. 

You can also register online to leave your contact information and inquiries, and we will respond as soon as possible.

8.Does the price include equipment and furniture?

Pricing varies depending on specific customization requirements and soft and hard furnishing options. 

We offer full customization and diverse configurations. Please contact us at +86 16616606948, +86 20 39002585.

Or email info@yardstent.com for more information. 

You can also register online to leave your contact information and inquiries, and we will respond as soon as possible.

9.Can I get a complete list of optional features besides the standard product configuration?

Yes. You can contact us at +86 166 166 06948 or +86 20 39002585 for a complete list, or email us at info@yardstent.com. 

You can also register online to leave your contact information and enquiry needs, and we will respond to you as soon as possible.

10.Where can I see the interior layout and visuals of the product?

All product floor plans and renderings can be viewed in the “Product Center” section of the website. 

Most product visuals can be viewed in the “VR/Panoramic Smart Tour” section of the website. 

You can also register online to leave your contact information and inquiries, and we will respond to you as soon as possible.

11.Where can I see your installed products?

You can view your installed projects in the “Project Cases” section of our website. We update our project case studies regularly.

12.Can we customize our products?

Yes, we offer full-service customization. You can contact us by calling our service hotline at +86 166 166 06948 or +86 20 39002585

Or by emailing info@yardstent.com for more information. 

You can also register online with your contact information and inquiriand we will respond as soon as possible.

13.What kind of warranty do you offer?

We offer a one-year warranty on all our products, though the warranty varies by product. 

You can contact your account manager directly or email us at info@yardstent.com for more information. 

You can also register online to leave your contact information and inquiries, and we’ll get back to you as soon as possible.

14.What preparations are required before installation? If the project is located overseas, is there a corresponding implementation plan?

Before installation, the purchaser must prepare installation tools and confirm site conditions (such as orientation and layout). 

For overseas installations, we offer a variety of installation service options, including on-site installation by our own professional team,

Dispatching a technician to provide on-site guidance to local construction teams, and providing installation instructions for self-installation. 

The specific implementation plan will be determined based on the selected method, project location, and workload. 

You can contact us by calling our service hotline at +86 166 166 06948 or +86 20 39002585, or by emailing info@yardstent.com for more information. 

You can also register online to leave your contact information and inquiries, and we will respond as soon as possible.

15.Can tent structures be installed on private property, gardens, and other areas?

Tents are temporary structures and can generally be installed on private property, gardens, and other areas.

 For accurate information, please contact the relevant local authorities directly.

16.How can I become a distributor/sales representative in my country?

You can contact us by calling our service hotline at +86 166 166 06948 or +86 20 39002585, or by emailing info@yardstent.com for more information. 

You can also register online with your contact information and inquiries, and we will respond as soon as possible.

17.Can you provide detailed information about the materials used in your products?

If you provide us with detailed project information, including the project location, scale, and products of interest, we will provide you with detailed information about the materials used in your products.

18.Are there discounts for large orders?

Yes, we offer discounts based on the specific circumstances of your project.

19.Does the product ship internationally?

This varies by item. Most products ship internationally, but some (such as aluminum housing) may have shipping restrictions.

20.What is the shipping process?

After production is completed, we’ll ship to the project address you provide. For different overseas countries/regions, you’ll need to provide the specific port of arrival and the door’s detailed address with zip code. We offer shipping options including sea, air, rail, and road, depending on your project and installation location. You can contact us by calling our service hotline at +86 166 166 06948 or +86 20 39002585, or by emailing info@yardstent.com for more information. You can also register online to leave your contact information and inquiries, and we’ll respond as soon as possible.

21.How long does it take for the product to be delivered (from ordering to delivery and installation)?

This varies depending on the quantity ordered and the project location. Generally, it takes about 30 days.

22.Do you provide maintenance/after-sales service?

Yes, we do provide maintenance and after-sales service.

23.Who should I contact for maintenance or after-sales service needs?

You can contact your account manager directly or email us at info@yardstent.com to inquire about related services. 

You can also register online to leave your contact information and inquiries, and we will respond to you as soon as possible.

24.How do I order product accessories?

To order product accessories, you can contact your account manager directly or email us at info@yardstent.com for more information. 

You can also register online to leave your contact information and inquiries, and we will respond as soon as possible.